Transforming Regional Frontline Care with MYLE, the Only Complete Virtual Care Solution in Quebec

May 27, 2020

Quebec City, May 27, 2020 – By integrating teleconsultation and a patient portal to its MYLE electronic medical record, MEDFAR Clinical Solutions fully supports frontline care in remote regions. Virtual care is now offered in nearly 600 healthcare institutions that provide more than 10 000 consultations everyday in Quebec. Thanks to the unique MYLE ecosystem, entire regions are able to rapidly  coordinate and expand their services for vulnerable patients during the COVID-19 pandemic.­

For the CIUSSS de la Capitale-Nationale, the pandemic accelerated the implementation of the new territorial on-call service. “The project aims to avoid transfers to the emergency department that are not medically required for patients in RI-RPA [intermediate resources and private seniors’ residences] and for vulnerable patients at home”, explains Dr Bouffard-Dumais, the director of the University Family Medicine Group Maizerets, who actively participates in the deployment of this initiative. The Professional Services Directorate is working to coordinate the paramedics, specialized nurse practitioners, dedicated professionals, pharmacists and doctors, available 24/7, who will provide regional on-call services ”[…] hence the need of MYLE! To coordinate care teams and take informed decisions, it is essential to document and have access to a common electronic medical record, at all times. The ultimate benefit of MYLE during the pandemic is the capacity to offer care and to communicate with patients remotely and safely, thanks to MYLE Patient Portal and MYLE Telemed.”

In less than 48 hours, MEDFAR deployed a new environment empowering all the stakeholders to use every telehealth functionality offered by the MYLE ecosystem. “I very much applaud MEDFAR’s speed and agility. We really felt that MEDFAR was there with us, available to support us. It was felt and appreciated by everyone in the field”, comments Dr Bouffard-Dumais who adds that besides contributing to new initiatives, MEDFAR enabled her medical team to go paperless  during the pandemic, thanks to the full range of telehealth functionalities offered.

“As the electronic medical record provider for 40% of the medical clinics in Quebec, MEDFAR wants to support as many clinicians and patients as possible during this unprecedented crisis, but also for the future”, explains Elias Farah, MEDFAR’s chief executive officer. “We have succeeded in removing all the obstacles that limit telehealth. MEDFAR integrates its EMR into the only virtual care management solution in Quebec and allows all its users to securely exchange requests, reports, results, documents and prescriptions between healthcare providers, not to mention appointment management and remote consultations with audiovisual support.”

MEDFAR is proud to make every effort to support more than 600 clinics and 13 000 healthcare professionals who are on the frontlines in the fight against COVID-19, everywhere in Quebec.

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