MYLE Health
Get your prescription at the pharmacy with a single click
Skip the lines and missed calls with hassle-free pharmacy pickup.
With MYLE Health, you can tell your pharmacist what medication you need and when you’d like to pick it up, as soon as your prescription has been sent by your clinic.
How does it work?
Get notified of new prescriptions
Once a prescription is sent to your preferred pharmacy, you will receive a text message requesting confirmation of your order details.
Schedule your pickup
Confirm the medications to be prepared, the time you wish to collect them, and whether you prefer to pick them up at the pharmacy or have them delivered.*
Receive a confirmation
You will receive a second text message when your order is ready, so you can plan your day and save valuable time.
*It’s important to fill out this information promptly to minimize any delays and to help your pharmacist offer you the best possible service.
Your health comes first
By agreeing to share your medical summary and scheduling your pickup, your pharmacist will be better equipped to offer personalized advice suited to your specific needs.
Streamlining medication distribution at your clinic empowers you to stay in control of your health communications, and helps improve the care you receive.
Your time is precious
Save time when you visit the pharmacy and eliminate long wait times.
Schedule, confirm, collect!
Stop waiting around for a call from your pharmacist. With MYLE Health, take control of your healthcare by easily communicating your needs and pick-up preferences directly with your pharmacy.
Need help with a new prescription?
Read the user guide. If you need more assistance, contact your pharmacy.
Can I use this service every time I need my medication prepared?
No, MYLE Health only allows you to coordinate the preparation of a new prescription and a prescription renewal communicated to your pharmacy by your care team.
Please note, both your pharmacy and your clinic must use MYLE for you to benefit from this service.
If you do not receive an SMS and would like your medication to be prepared, please use prescription refill services offered by your pharmacy (mobile app or web), or contact your pharmacy.
Why have I not received a text message for my new prescription?
Please confirm the following with your healthcare provider:
- Your clinic or healthcare establishment uses MYLE
- Your pharmacy uses MYLE RX software
- Your mobile phone is on file at the clinic and noted as a contact point to be notified
Important: Contact your clinic to confirm your subscription to SMS notifications.
What information will be shared with my pharmacy while using MYLE Health? Is my data secure?
What has not changed:
Your doctor transmits the prescription to your pharmacist along with essential information needed to dispense your treatment.
What’s new:
MYLE Health allows you to proactively provide important information to your pharmacy to speed up the processing of your prescription:
the medication they need to prepare for you;
when it would be convenient for you to collect it;
confirmation of any allergies on your file.
To make it easier to analyse your new treatment, MYLE Health also allows you to send a copy of your medical summary to your pharmacy to be consulted by your pharmacist in addition to your prescription.
Sharing information via MYLE Health is secure and adheres to best practice in terms of information security. MYLE Health is part of a suite of products from MEDFAR, creator of MYLE EMR, approved by the “Bureau de Certification du Ministère de la Santé et des Services Sociaux du Québec.”
You can also review our Terms of Service and our Privacy Policy.
I no longer wish to receive SMS messages.
If you no longer wish to receive text messages, please contact your clinic directly or text STOP to the number from which you received a message from your clinic.
Address
MEDFAR
1224 Stanley Street, 2nd floor
Montreal (Quebec) H3B 2S7 Canada
