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2,000+ Transitions (and Counting)
The Transition That Delivers From Day 1
The moment you say yes, the hard part is already behind you. What feels overwhelming today becomes manageable, fast. Clinics say the same thing, again and again: “We wish we’d done this sooner.”
If you feel your data is messy, your workflows are complex, or your team is nervous, that’s our area of expertise. You’re not alone. Our team has supported clinics at every stage thanks to:
- A well-established team with decades of experience working with legacy EMRs
- High-performance practices designed for all types of practices; from established clinics ready to scale to smaller practices focused on improving care quality and access.
We are honored to share lasting-impact stories from clinics across British Columbia that our customers entrusted to us, and we hope they spark ideas for your own clinic. Each of the stories below is different. Different teams, different pressures, different goals. Our number 1 mission never changes: to guide every clinic through and beyond ‘go-live’, to a place of confidence; fully supported, in control, and certain they made the right move, with a clear view of the EMR’s value. Whether it takes a few weeks or extra check-ins, we stay with you until your team fully leverages their new tool. And if something doesn’t work, we don’t escalate a ticket. We’re either on-site helping you out, or just one text or phone call away. That’s what we mean by partnership. Let’s talk about what the path could look like for you.
EMR Transition Success Stories : Catalyst Kinetics Medical Group, Surrey
Executive Snapshot
- Tenure on prior EMR: 10+ years
- Decisive factors: Chart search bottlenecks; data-governance peace of mind with an independent Canadian EMR
- Go-live & first weeks: Step-by-step prep, on-site support, lighter books, back to speed within days
- 2-year outcomes: MYLE’s built-in AI scribe gets physicians’ notes done before the next patient, one-click access to directories & forms, rapid product improvements with user input
Why Switch
“I was on my previous EMR for 10+ years, and overall we enjoyed its reliability and ease of use. But after years of use and thousands of documents in charts, searching for particular documents became a nightmare without a search function. I was also concerned about the corporate ownership of the EMR company and how they were using patient data and demographics. It was clear this EMR had outlived its optimum utility for us and, if we wanted to stay efficient as a clinic, we needed to transition to a new EMR.”
Why MYLE
“Colleagues in B.C.’s digital health community pointed the clinic to MYLE. I heard positive things about MYLE from colleagues active in the digital healthcare space, so I thought it would be a good one to try. After the demonstration and a trial, where I could experiment on my own, I was confident this would be a fantastic EMR to move our clinic to. Another key principle for me was choosing a Canadian EMR company that was independent and not owned by a large corporation with foreign interests.”
Go-Live
“Once we made the decision, the MYLE transition team was wonderful. The preparation guides broke the work into manageable chunks, and on go-live day, having MYLE staff on site to answer questions made the transition easier. The first few days were hard, and there were moments when I regretted switching EMRs. Simple tasks felt onerous because they were different from our previous flows. Our speed and comfort improved within days, and within a few weeks we could see the benefits of being on MYLE. Help was just a phone call or email away, and responses were swift, so we weren’t stuck for long.”
Year 2
“2 years later, I feel the same way. With the integration of an AI scribe (CareWay) into MYLE, my workday is even easier. There’s no cutting and pasting from another scribe, and I receive accurate, reliable summaries of my patient visits. The robust pharmacy, specialist, and clinic directories make faxing a snap, which saves staff from doing tasks I can complete with a click. The form library is similarly extensive; most times when I search for a patient form on Google, I find the same form in MYLE and can use it directly, no external downloads required.”
Leadership
“The best part of joining the MYLE EMR family is how responsive and driven the MEDFAR leadership is. It’s rare to see a company reach out to users and offer a paid workshop day to see how the product can be improved. Rarer still to see them constantly improving the product for the better. I can’t count the number of times I’ve encountered a friction point and it “magically” disappears because they fixed it on the advice of a colleague.”
Data Trust
“If a colleague were thinking of switching to MYLE, I would encourage them to try it out. Having a great EMR is one thing, but using a Canadian product, where I don’t have to worry about my patient data or demographics being used for any purposes outside my clinic, gives me significant peace of mind.
My patients deserve to know their personal information isn’t being used or monitored in any way. Not every EMR company can guarantee that.”
— Dr. Tahmeena Ali, Family Physician, Catalyst Kinetics Group, Surrey, British Columbia
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This article is just a glimpse of what’s inside. Sign up now for early access to the full EMR Transition Report, packed with real success stories, expert guidance, myth-busting insights, and a practical step-by-step methodology for successful EMR transitions.
