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What happens after a clinic says yes to MYLE? A fully coordinated team effort, powered by people who’ve done this thousands of times, and know how to make it feel like you’ve done it before too. Behind every transition is a team of humans whose sole focus is your success.
Think of it like a pit crew. Specialists step in at the exact moment needed, moving in sync, with precision, clarity, and calm. Onboarding. Data transfer. Training. Customer Success. Customer Services. While one team secures your data transfer, another is customizing your training. While your workflows are being set, your post–go-live plan is already in motion.
Guaranteed Data Transfer. Unlimited training. Unlimited support. Because at MEDFAR, partnership doesn’t come with a clock.
All of this starts with working with the right team.
We open the hood on what a modern, physician-approved transition looks like: the planning, the data transfer, the hands-on training, the go-live support, and the months of follow-through that turn your decision to switch to MYLE into long-term gains. Each phase has its own purpose and its own experts, working in sync to make the transition feel undeniably supportive.
Meet the Humans Driving Your Switch
Your Pre-Go-Live Days
Olivier Juneau
National Director of Onboarding, Data Transfer & Customer Success
The Teams at a Glance
- 21 specialists dedicated to your success
- 3,500 users transitioned
- 98% satisfaction
- All major EMRs covered
Onboarding
Your timeline, your rules.
From Day 1, your MEDFAR project manager builds a transition plan. Together, you map out your go-live date, plan training, data transfer, setup, and weekly check-ins. Every phase is visible, flexible, and tailored.
“Dear MEDFAR team, a colleague of mine recently told me, “I’ve had 5 EMRs in my career, and MYLE is the best. I’ve already been thanked twice for bringing it into our clinic.” You as a company and product, are making this transition easy for us.”
— Dr. John Diggle, Elysian Health Group, Surrey, B.C.
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Read the ArticleData transfer
Preserving every detail, without downtime.
Once onboarding confirms scope, we validate and migrate your data while you continue seeing patients. The work runs behind the scenes without disrupting operations.
No data is left behind. You retain the complete clinical history and clinicians keep full context at go-live, so decisions remain informed and continuity of care is preserved.
This is not a PDF upload, it’s a granular transfer in which patient information into the actual EMR fields: coded problem list, medications, allergies, lab results, immunisations, and encounters with dates and statuses. The result is a chart that stays computable, searchable, and reportable. Where legacy scans exist, they are linked and indexed in the right places for quick reference.
With MEDFAR, data transfer is not a rigid recipe. We analyse how your clinic actually used the prior EMR and adapt the mapping to your reality.
Every clinic uses their EMR differently, you gain a transfer that reflects how you actually work, with no loss of clinical context.
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Confidence from day 1.
Early on, your team gains self-paced digital training with curated, role-based paths, short videos, and in-app help. Individuals progress at their own speed and arrive at workshops with shared foundations in place, resulting in faster ramp-up, less classroom time on basics, and more time for high-value practice.
Before go-live, we deliver personalized, on-site advanced training, not just “where to click,” but how to handle complex scenarios at the point of care. Trainers run live, role-specific sessions for 1-3+ weeks, shadow real work, and rehearse decision paths so Day 1 feels familiar.
In parallel, your training environment includes a data-transfer sample, so practice reflects real life. Teams reconcile medications, review histories, and work through nuanced situations using structured, migrated data, not empty charts. These real life scenarios deliver realistic hands-on practice, stronger muscle memory, and smoother in-clinic execution.
Case example: Complex medication reconciliation
A patient returns after a hospital stay with multiple changes and tapering doses. In training, the physician reviews the summary, checks prior meds, reconciles changes, updates orders in MYLE, and documents rationale, end-to-end, using the migrated data sample. The first time this happens is not in front of a patient.
“We train, adapt, reassure, and celebrate your first day live.”
— Aditi Chaudury, B.C. Senior Regional Manager at MEDFAR
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After Go-Live
Your go-live is just the beginning. From here, your trainers schedule dedicated on-site days to answer questions as they come, fine-tune workflows in real time, and make sure you don’t lose momentum as you adopt your new EMR. Customer Success (your proactive, behind-the-scenes partner) and Customer Services (your always-on frontline support) work in concert, like a pace car and control tower, to help your clinic accelerate with confidence.
- One team proactively tracks how things are going.
- One team is always ready when something doesn’t go as expected.
- Together, they carry your success forward.
Customer Services
Michel Oligny
National Director of Customer Services
The Teams at a Glance
- 21 frontline advisors dedicated to your success
- 97 seconds average speed of answer response record time
How to reach us
- Phone: +1 855 633 3271
- Email: support@medfarsolutions.com
- Chat: In-product chat (MYLE)
Always Here for You
When we say 24/7 support, we mean it. Whether by phone or email, your team always has access to real humans who understand the urgency of care. Our phone calls are answered in under 2 minutes, and emails are responded to within 24-48 hours, no matter your location or practice hours.
We measure every interaction using CES 2.02 and CSAT3, alongside the direct feedback clinics share with us. These insights drive continuous improvements, so every clinic gets the same high level of care.
Book a Demo2025 Feedback from B.C. Clinics
📈 6/7 CES 2.0: How easy was it to resolve your issue?
💬 94% CSAT: Were you satisfied with the support received?
📞 < 2 min average phone response time
📧 2,580+ emails resolved/month in B.C.
“We know that when an MOA calls, there are often patients waiting in front of them. We work with empathy, tact, and speed. Support should feel like an extension of your team.”
— Michel Oligny, National Director of Client Service, MEDFAR
2 CES (Customer Effort Score, on a 7-point scale)
3 CSAT (Customer Satisfaction Score)
Meet Your Dedicated Frontline Support Agents!
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This article is just a glimpse of what’s inside. Sign up now for early access to the full EMR Transition Report, packed with real success stories, expert guidance, myth-busting insights, and a practical step-by-step methodology for successful EMR transitions.
