Change always brings questions, especially when it’s about something as central as your EMR.
Even with the proof, the success stories, and the support laid out in front of you, it’s normal to still feel uncertain. Switching EMRs is a major decision, and certain concerns come up in almost every conversation we have with clinics.
Here’s the truth: most of those fears don’t unfold the way people expect.
Let’s take a closer look at the biggest myths we hear, and how they actually play out in real life when clinics make the switch.
“Switching will slow us down for weeks.”
The adjustment is short. Most teams spend just 3-4 days operating at around 80% of normal volume and are back to full speed by day 5. Here’s why that curve is so quick:
- We train everyone. Every team member (physicians, MOAs, nurses, and admin staff) receives a mix of self-paced video modules and hands-on, on-site coaching from our experts. This hybrid approach ensures that everyone learns exactly what they need, in the most efficient way possible.
- You’re trained with your own data. We import a secure test extraction from your current EMR into a private training environment. This means you’re not learning in an empty system; you’re practicing in your future environment, with your own patients, templates, and workflows.
It’s the difference between moving into your dream apartment empty and moving in with everything already connected: the oven works, the fridge is operational, and the Wi-Fi is live. With MYLE, by the time you go live, you already know how it feels to work in MYLE.
- On-site support days are game changers. Imagine the difference between calling a support line every time you have a question, and having someone right outside your office door ready to help. Our regional experts in British Columbia, Ontario, Quebec, and New Brunswick are on-site during go-live to guide, troubleshoot, and make real-time adjustments so you never lose momentum.
- Efficiency quickly exceeds baseline. On average, clinics that transition to MYLE see a 15% increase in efficiency shortly after go-live. That initial “dip” is brief, and the time and workflow gains quickly make up for it.
“We’ll have to shut down.”
You won’t. With our zero-downtime migration model, your clinic continues operating normally while your data is transferred.
Many teams assume they’ll need to pause clinical activities during the migration from their current EMR. In reality, our process is designed to keep you fully functional from day one.
Here’s how it works:
- Your patient index and appointment list are injected first, usually overnight. The very next morning, physicians open MYLE and immediately see their full schedule of the day.
- The rest of your data is migrated over 3-5 days on average. During this short transition period, clinicians will still consult their former EMR to review patient charts, but will document exclusively in MYLE, since the extraction has already occurred.
- On-site support is present throughout the transition, guiding your team, answering questions in real time, and ensuring clinicians maintain their workflow with confidence.
By sequencing the migration, essential information is available right away, your clinic keeps seeing patients without interruption, and your team adopts MYLE smoothly from day 1.
Get Early Access to the Full Report“We’ll lose data during the switch.”
We know this fear exists, too many clinics have experienced painful transfers in the past. However, we can assure you that GREAT data transfers exist. Every patient record, demographics, histories, notes, are preserved. You approve the migration scope, we run validation cycles together, and nothing goes live until you’ve signed off.
“I’m going to lose staff and doctors.”
We haven’t seen that happen in 15+ years of transitions (knock on wood 🪵). In practice, the opposite occurs. Across Canada, MYLE is viewed as an advantage in recruitment: fast, modern, and aligned with how the new generation of physicians prefers to work. We design your transition around people. Each role gets what they need, when they need it: short, focused sessions, in-product tutorials, practical homework that sticks, and 1-3+ weeks of on-site support. Confidence builds fast and stays.
👉 You may also find this article interesting: The 3 ROI Dimensions That Matter Most for Canadian Clinics
“It took me 5 years to master my old EMR, how can I even imagine getting efficient in 3 days?”
Because this isn’t a ‘’new EMR’’ experience as you’ve known it. It’s not a paper-to-EMR jump, and it’s not another onboarding burden caused by incomplete or faulty data migration.
MYLE achieves a rare balance in the EMR world: it’s as powerful as it is easy to use. Clinicians feel that immediately. Early training feedback is often: ‘’Wow, this is simple.‘’
We configure MYLE to reflect your existing templates and favorites. It feels familiar from the start but faster, smarter, and more intuitive.
“We’re already handling so many changes, we can’t add a change of EMR on top of it.”
You can patch a system, but you can’t patch time. Every extra click, manual task, or workaround adds hidden costs to your clinic. Switching to MYLE gives you back what no update can: hours, control, and calm.
Want a deeper dive?
See our article “The 3 ROI Dimensions That Matter Most for B.C. Clinics” for a simple framework to quantify the cost of not switching and the upside of moving to MYLE.
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