Dr. Harrison’s Clinic — Victoria, British Columbia
In the midst of the pandemic, Dr. Harrison was searching for a more reliable and efficient EMR. After testing five solutions, he selected MYLE. Proud user since 2022, Dr. Harrison has achieved significant efficiency gains with MYLE Patient Portal’s appointment scheduling, document sharing, and patient communication features. Adopting MYLE has brought remarkable benefits to his practice, including significant improvements in staff well-being and other outstanding outcomes. Explore this journey through Dr. Harrison’s perspective.
“I’m able to see 15% more patients per day with MYLE.”
- Before using MYLE, Dr. Harrison was seeing fewer than 40 patients per day.
- With MYLE, patient volume has increased by 15%, all while continuing to deliver exceptional care.
- Dr. Harrison’s clinic implemented MYLE Patient Portal to automate appointment booking, SMS/email notifications, reminders, and confirmations, reducing no-show rates from 3.5% to 2%.
- “We really like the patient portal. It helps us manage a large volume of appointments daily, with over 45 appointments per day.”
Increase daily patient intake by 15% — MYLE Patient Portal simplifies scheduling, reminders, and patient communication.
“My MOA saves 5 hours a week by communicating patient results via the Patient Portal.”
- MYLE Connect integrates electronic lab and imaging results directly into the EMR, allowing users to assign a source and document class automatically based on the fax number, for quicker, error-free access across public and private labs in British Columbia.
- The Results Tab enables quick review, annotation, and follow-up on abnormal results.
- The Patient Portal reduces repetitive calls by securely sharing medical results and documents, enabling efficient, asynchronous communication that empowers patients in their care journey.
Save 5+ hours/week per MOA — MYLE Connect integrates lab and imaging results directly into the EMR.
“What used to take hours now takes just 30 seconds, giving us back precious time to focus on our patients.”
“I co-created MYLE Direct with MEDFAR”
- Dr. Harrison worked closely with the MEDFAR product team to co-create the MYLE Direct e-fax solution.
- His insights helped transform the inbound e-fax management process into a faster, more efficient workflow.
- “Adopting MYLE means joining a tech-forward community that values feedback and continuously evolves to meet the real-world needs of clinics.”
Fax in just 30 seconds — MYLE Direct enables quick, secure e-faxing of medical documents.
“Starting a consultation now takes just 3 clicks.”
‘’Starting a consultation now takes just 3 clicks, thanks to the clickable text feature that allows us to define, use, and reuse templates directly from the patient record—no download required. It’s one of the best efficiency features we’ve ever used.’’
Start a consultation “in 3 clicks” — Automated, reusable clickable texts simplify medical notes.
“The MYLE team was there with us, on-site every step of the way.”
- Dr. Harrison’s Clinic was operational from day one, with zero downtime.
- His data was securely transferred, accurate, and adjusted to the clinic’s specific needs at go-live.
- Dr. Harrison appreciated our 10 days of on-site support, follow-up visits, and personalized training.
- MYLE’s local client support team is available 24/7, for uninterrupted clinic operations.
Zero downtime with secure migration — Experience safe data transfer and be fully operational from day one.
Introducing MYLE
MYLE is the #1 EMR choice for family physicians in Canada because we combine unmatched ease of use with functional depth and innovation. Clinics in British Columbia are switching to MYLE for its all-in-one EMR built on a single platform.
We help family physicians save up to 90 minutes a day, thanks to intuitive workflows like our patient portal, results management, and prescription renewal.
